FAQ

All of our online orders ship nationwide via UPS.

How can I place my Shipping Order?

Shipping Orders can be placed online at www.feedyoursoul.com or via email at sales@feedyoursoul.com. Feel free to speak with a customer service representative to answer any questions you may have. (201) 204-0720

When should I ship to ensure my Feed Your Soul Bakery products arrive fresh?

Because our cookies and bars do not contain preservatives, we recommend enjoying them upon receipt, or freezing and enjoying them later. All of our products are individually wrapped for maximum freshness. This makes our products perfect for freezing and also for sharing. IF you are trying to ship a gift for a special occasion, we recommend you order for delivery 1 day prior to your deadline. While we don’t typically experience any delays, we are relying on a third party carrier and we do want to be sure your gifts are always on time and fresh.

How far in advance do I need to place my Shipping Order?

This depends on how quickly you need your order and the destination of your order. Please note, Feed Your Soul Bakery ships Monday- Thursday. We prefer not to ship orders on a Friday so they avoid sitting on a truck over the weekend. If you have a “cookie emergency”, please call us!  We are happy to ship your order as quickly as we can to accommodate your needs. Please note, Saturday and Sunday are not shipping/delivery days. If you are shipping for a special occasion, we recommend choosing an arrival date 1-2 days in advance. Please see are shipping info page for a complete shipping guide. 

How can I pay for my Shipping Order?

You can pay with a credit card online

What products are available to ship?

Everything on our website is available to ship!

How does Feed Your Soul Bakery ship their products?

All or our treats are individually wrapped, then neatly placed in one of our signature tins or boxes, packaged for safe transit and shipped via UPS based on the shipping method of your choice. Please see our shipping map for details on days in transit. 

How can I track the progress of my Shipping order?

Once your online order has shipped, you will receive a shipment confirmation with a tracking number. Please allow a few hours after receiving your confirmation to see the tracking information.

Where does Feed Your Soul Bakery ship?

We ship nationwide to all states, including HI and AK.

Can I ship to University Campuses / Hospitals/ Offices?

Yes! While UPS does not deliver to P.O. Boxes, they will deliver to accurate physical addresses. Please be sure to let your recipient know that a surprise is on its way if you are shipping to a hospital, university or crowded office. Your gift could sadly sit in a mailroom, on the wrong floor of a company, or on a loading dock if not properly routed.

Does Feed Your Soul Bakery ship internationally?

No. We currently only ship within the U.S.

My order says it was delivered but my recipient has not received it.

We are very disappointed when we hear things like this. Fortunately, it is usually a simple fix. If you are shipping to a home, be sure the package has not been left at a side door. If it is an office, be sure the package is not in the mailroom. We always recommend letting your recipient know that a surprise is on the way!

When will my Shipping Order arrive?

Please be sure to check our days in transit map to be certain that you have left enough time for your package to arrive based on the dates and destination. If you have any questions feel free to contact us. 201.204.0720.

Do I need to be home to sign for my Shipping Order?

While UPS does not require a signature for our packages, it is ultimately up to the discretion of the driver as to whether they should leave the package. If the first attempt is unsuccessful, a second attempt will be made, usually on the following business day. Please note- we cannot stress enough, the importance of letting your recipient know that a “surprise” may be arriving. Sometimes packages are left at a side door… or in a mail room of an office…or on a loading dock of a hospital. We want to be sure  your recipient receives their thoughtful gift in a timely manner.

SPECIAL OFFERS and PROMOTIONS

Yes, we offer samples and discounts! Contact our sales team via email sales@feedyoursoul.com or call us M-F 8am-4pm EST 201-204-0720

Yes! There is no better way to “Sweeten the Deal” than by offering clients and friends a Feed Your Soul gift. We offer custom printed tins and boxes with your company logo. Send us your list and we will drop ship your orders throughout the year. 

Does Feed Your Soul Bakery offer Weekly Cookie Deliveries?

Yes! Allow us to cater your weekly meetings and bring your office to life. Contact a member of our team and allow us to customize a cookie package that fits your needs. If you are located inside our 14 Wall street location, please contact us about our coffee and pastry programs.

 

LOCATIONS

Where can I purchase Feed Your Soul treats?

If you are in the NYC area, we encourage you to stop by our express café, located at 14 wall street, new York, ny 10005.

If you are craving Feed Your Soul bakery treats, or want to send the perfect gift, please visit us online at www.feedyoursoul.com

 

WHOLESALE/FOODSERVICE

Does Feed Your Soul Bakery offer wholesale?

Feed Your Soul Bakery offers a full line of cookie dough products, along with individually wrapped cookies, brownies, and bars. Wholesale inquiries can be directed to info@feedyoursoul.com.

As our products are perishable, all food sales are final. Feed Your Soul will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. Feed Your Soul is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered. To enjoy the full flavor and freshness of our products, we urge you to make the necessary arrangements beforehand. Shipping/handling charges are not refundable. Refunds can only be credited to the originating credit card.

For more information, please feel free to contact our Customer Service team at

201-204-0720 M-F 8:00am - 4:00pm EST.